• Confirmation: directly after placing an order you will receive a confirmation by email.
• Changes: please contact us in case you would like to change anything regarding your order. Note that what we can do is depending on the status of your order.
• Cancellation: only possible if the order has not been shipped yet. Once shipped the order cannot be cancelled anymore.
• Account: not required for ordering. However, it is beneficial in case you plan to order more frequently or would like to check the live status of your order(s).
• Security: We use secure internet security. Your transaction data is sent encrypted over the internet via "SSL". You can recognize a secure "SSL connection" by the "green lock" in your browser. We also handle (personal) data responsibly, taking into account all relevant laws and regulations, both nationally and European. More information? View our privacy statement or our cookie policy.

• Invoices: within the shipment confirmation email an invoice of your order is included.
• Discount code: these can be used during the payment step at checkout. In case of any issue please contact us. Be aware of the expiration date of the code.

Available payment methods:

• iDeal
• PayPal
• Creditcard (American Express, MasterCard, Visa)
• Apple Pay
• Google Pay
• Shop Pay

• Urgent requirement? Ordered your champagne last minute for a present? And need it to be delivered asap? Just contact us and we will do our best to get it delivered asap.
• No stock? Some champagnes may be (temporary) unavailable or out of stock. We try to refill the stock of all out of stock items asap. If you are eager to buy a specific champagne which is not available please contact us to get the latest restock info.
• Delivery is taking longer than expected? Please first check the PostNL app for the latest info. If unclear please contact PostNL directly.

• What is the return and refund policy? Find it here.
• Within what period can I return my order? Within 14 days.
• Will the cost for the return shipment be compensated? No.

As of July 1, 2021, no discounts of more than 25 percent may be given on alcoholic beverages. Your age will also be checked when ordering and upon delivery. This is to prevent alcohol consumption among minors.

Further external information:

• NIX18
• Responsible alcohol use
• Alcoholinfo

Benefits of creating an account:

• Manage and update all your personal information directly.
• Easy insight into your order history.
• Easily reorder your favorite champagnes.
• Checkout and pay faster with your next order.
• Manage your own preferences regarding newsletters and pre-registrations.
• Receive personalized champagne offers.